To implement an incentive plan, you need to clearly define the role of whom you are incentivizing. Does each prospect have a different experience when they call the office?.Are customers getting the experience they deserve?.What do I want to accomplish this year?.What does my team need to improve or work on?.The answers you come up with will help you identify which incentive plan will work best for you. Once you have set your goals, the next step is to structure your incentive plan the results should be measurable and objective.īelow are some questions to ask. This should reflect your current situation and be tied in with your goals. To do this, you will need to conduct a need analysis. Once you have decided on an incentive plan that is right for your company, then you need to create a plan that works for your office.
How to structure incentive plans that work Company plans reward all who work for that company when the company reaches a specific goal as laid out.
Group plans depend on the entire team to achieve a goal together to get their incentive. Individual plans reward each employee based on their own merits and can be tailored to suit each employee. There are basically three main categories of incentive plans: individual, group, and company. How to create an incentive planĬhoosing the right plan depends on what you hope to achieve you have to decide which type works for your company and your employees. By creating incentive plans to achieve goals–or surpass goals–with a shorter timeline, you are putting your business in a better place to go beyond your yearly KPIs and achieve a higher ROI. Incentive plans aren’t the equivalent to a yearly bonus – rather, they work for short-term goals that will lead to achieving your longer-term goals. An incentive plan works to motivate employees to work better and faster, and to go above and beyond their regular job duties. The definition of an incentive plan is to change employees’ job behavior and affect performance. The real objective of an incentive plan is to improve employee performance. Incentive plans are great for employee morale, but that shouldn’t be the determining factor of the plan. A good incentive plan is considered to be fun, exciting, and rewarding. As owners and managers, you must decide what you want your employees to accomplish. A good plan can help a salesperson appreciate that they have control over making a sale, or a call handler booking a prospect into an appointment.
Incentive plans help influence your team to reach their KPIs and company goals. Incentive plans can be created for any level of employee. Score & Analyze Phone Skills l Call Coaching l Empower EmployeesĪggregate Reviews l Improve Online Reputation l Respond, Now!Īn incentive plan is a program designed to motivate and get employees to accomplish their goals and keep staff on the right track to do what you need them to do. Track Inbound Calls l Discover New & Missed Opportunities l Industry Benchmark Phone Insights l Employee Performance l Call CoachingĬomplete Attribution Platform | Dynamic Number Insertion | Competitive Insight Marketing Attribution l Call Volume l Opportunity Alerts l Call Analysis
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